Terms & conditions

Allstars Luxury Limousine Service Terms & Conditions

Terms Last Updated May 2011.

This terms applies either if a contract was made in writing or verbally.

Cards keyed online are automatically debited at the time of purchase. Sometimes this may apply for reservations over the phone, if this is the case you will be notified prior to being charged.

Please note that all bookings must be made online using our website or over the phone.

We cannot accept reservations received by other website or by post.

We promise of immediate execution of reservations:

All reservations will be processed within 24 hours, and an email sent to you (the customer) no later than 1 working day after receipt, confirming the reservation. However it's your responsibility to give us correct email address or/and contact us if you didn't receive the email, within next 72 hours after booking.

1. Agreed Price

The Agreed price is the price to be paid for the journey as agreed between Allstars Limos and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these details should be made to us at least 7 days in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's requirement subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us.

2. Payment

a. All bookings are confirmed by the payment in advance of a non-refundable deposit.

b. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of hire. The agreed payment method appears on the booking confirmation.

Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. We do not accept cheques, debit cards, credit cards or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Credit card payments are subject to a 2.5% (five per cent) surcharge on the transaction amount.

Deposit of 50% required to confirm booking, balance to be 48hrs before pickup.

3. Cancellation of booking

Cancelling a reservation -

a) Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are cancelled with less than 14 (fourteen) days notice the full agreed price becomes due and owing. In the event of cancellation between 90 (ninety) days and 14 (fourteen) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation please call 0488 486 637

b) PLEASE NOTE - if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charge to your card on file.

Cancellation By Us - We reserve the right to cancel the limousine hire contract between us if:

a) the client doesn't accept our terms and conditions and/or refuse to make a deposit payment,
b) we do not operate in your area, or
c) one or more of the limos you have booked no longer will be able to cover your reservation.

If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.

4. Grace Period

Allstars Limos strives always to arrive at all pick up points in advance of the times agreed. There may, however, be causes that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 30 (thirty) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting.

5. Damages

Damages, subsequent costs of repairs of such damages to the limousine(s) hired as used by you the customer and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the party is sick or soils in the limousine we will charge $100.00 to make the vehicle good. Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen. In the event that a credit/charge card was not used for securing the booking we will invoice you directly should the additional payment's not be made on the night.

At ASL's discretion we can request the hirer for an imprint/copy of their credit card for possible damages that could result from taking the passengers on board our vehicle. The hirer is 100% responsible for their guests/passengers and if damages are caused ASL will estimate the damage on site at time of the incident and charge the CC accordingly.

6. Additional Charges/Overtime

Overtime charges begin immediately after the end time as set out in the box overleaf titled 'Requirement Ends'. Under this agreement, the over time rate per hour or part there of is $200.00. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amounts will be charged to the credit/debit card with which the booking deposit was paid. Credit card payment's are subject to 2.5% (five per cent) surcharge on the transaction amount.

7. Hire type

We offer a range of hire options, including a pick up and return service, a one way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires.

8. Vehicle supplied

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.

9. Airport Drop Offs/Pick ups

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor incoming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Allstars Limos to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.

In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.

10. Lost Property

We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.

11. Breakdown

In the unlikely event of a breakdown or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.

12. Complaints Procedure

In the unlikely event that you have a complaint concerning a reservation through Allstars Limos, either:-

i. Email . We will acknowledge receipt of your email within 3 working days.
ii. Write to Allstras Limos, PO Box , Melton 3337.
iii. Telephone 0488 486 637

A senior manager at Allstars Limos will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.


Our contact details

All Stars Limos Pty Ltd

Tél : 0488 486 637

Email : enquiries@allstarslimos.com.au


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